REPEAT PRESCRIPTIONS
The Practice has not been taking repeat medication requests over the telephone since April 2019.
The practice is getting busier with more patients on repeat medication for ever increasing complex conditions. The decision was made to minimise the risk of potential errors causing a significant event. This change has freed up our phone lines for patients trying to contact us for other queries and it has also allowed our receptionists to process repeat prescription requests without disturbance.
Repeat prescriptions may be requested in any of the following ways:
ONLINE VIA EMIS / PATIENT ACCESS -
https://www.patientaccess.com
The safest and most secure way to order repeat medication online is to register for Patient Access at the practice. The reception team will be able to do this for you if you present with two forms of ID; one photo ID and one proving your address.
BY USING THE RIGHT HAND SIDE OF YOUR PRESCRIPTION OR PRESCRIPTION REQUEST FORM
Please tick the items that you require on the right hand side of your prescription OR by completing a prescription request form from the practice and post in prescription box at the surgery or hand to the reception team.
BY POST
Send your prescription request to the surgery by post. If you require us to post your prescription back to you please enclose a stamped addressed envelope.
FOR ANY PATIENT WHO FEELS THEY ARE UNABLE TO COMPLY WITH ANY OF THE ABOVE METHODS OF ORDERING PLEASE CONTACT THE SURGERY TO DISCUSS FURTHER.
Due to the high volume of requests received by the practice each day please ensure you allow two full working days before collecting the prescription.
Timescales for prescriptions
| DAY PRESCRIPTION ORDERED |
DAY PRESCRIPTION IS READY FOR COLLECTION |
| Monday |
Wednesday |
| Tuesday |
Thursday |
| Wednesday |
Friday |
| Thursday |
Monday |
| Friday |
Tuesday |
Medication Reviews
Patients on repeat medication will be asked to see an Advanced Clinical Pharmacist, Doctor, Nurse Practitioner or Practice Nurse at least once a year to review these regular medications. Please ensure that you book an appropriate appointment to avoid unnecessary delay to any future prescriptions.
Medication Queries & Acute Requests
Please note the opening times for our prescription phone line for medical queries and acute requests has changed. The line is now open Monday to Friday 11am to 4pm.