The practice operates a Zero Tolerance Policy. Abusive or violent behaviour will not be tolerated and could result in your registration with the practice being terminated. This includes rudeness to doctors and staff, inappropriate verbal behaviour or any threatening behaviour.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.